Job Description:

This position requires office presence of a minimum of 1 day per week and is only located in the location(s) posted. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

The 911 Engineer is responsible for general service, system emergencies, and customer service across all regions of the Navy 911 RMS system. Plans, designs, and evaluates new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support. Plans, oversees, develops, and implements network policies and procedures and ensures network integrity as maintenance and modification projects to existing applications are undertaken.

Job Duties/Responsibilities:

Summary of essential job functions

• Responsibilities include providing subject matter expertise and oversite of installation and maintenance of Navy 911 RMS systems.
• Performs and supervises general maintenance of 911 Call Handling and Routing equipment and circuits.
• Responsible providing Subject Matter Expertise to the Navy 911 Service Manager for any system emergencies that may arise.
• Manages all installation and maintenance activities for the Navy 911 RMS network.
• When problems arise, provide Subject Matter Expertise to the Service Manager to meet contract response times.
• Immediately supervises the investigation of any problem with customers, telephone companies, PSAPs, ALI database provider and all other entities. Works with the AT&T Navy 911 Program Prime Contractor to determines the solution and an implemention plan to correct the issue and to meet customer’s expectation. After solution is implemented, supervises follow- up quality control testing with all concerned parties, ensuring successful resolution.
• Assists the Service Manager with trouble reports.
• Works closely with AT&T Public Safety and the Navy 911 RMS Prime Contractor to facility system upgrades for numerous CPE (Customer Premise Equipment), GIS Database, and VoIP systems. This includes all AT& owned software and hardware associated within each system and requires in depth knowledge of each piece of equipment.
• Performs related duties as required.

Required Clearance:

Clearable to Secret (#clearable) (#secret)

Required Qualifications:

• Self Motivated
• Ability to work independently as well as collaboratively
• Strong technical background.
• Ability to communicate effectively both written and orally with very specific data.
• Ability to travel and work on-call.
• Ability to establish and maintain effective working relationships.
• Knowledge of computer systems and software.
• To be able to be certified on the equipment that AK Associates services.
• Diagrams existing rack elevations that includes active equipment, patch panels, existing patch cords (copper and fiber), power, grounding/bonding, rack/cabinet specs/dimensions
• Records any identified deficiencies that requires correction or reporting to the prime contractor
• Experienced in site survey of network infrastructure and recording detailed information required for design and deployment of a modernized IT infrastructure
• Versed in identifying existing cabinet/rack specs/dimensions, AC power receptacle types, proper cabinet/equipment bonding/grounding, cable management, equipment mounting options, network switching hardware configurations, network cable (copper & fiber) type/category and associated connectors
• Ability to sketch/diagram floorplans, rack elevations, cable routes, network topologies and other equipment/materials that may be located in equipment room

Desired Qualifications:

• Five years supporting AT&T Sales and/or Service Management, with a firm understanding of mobility products, processes, and systems used. The Candidate must be a highly motivated self-starter capable of working collaboratively within AT&T, with vendors/partners/teammates, system integrator partners, and directly with the customer to fulfill mission requirements.
• Knowledge of service management methodologies, tools, and templates and large, complex IT environments.
• Experience in working with wireline and wireless telecommunications management systems, especially with AT&T’s systems.
• Education: B.S., IT, Computer Science, Engineering, or Telecommunications
• Certifications: Project Management Institute (PMI) Project Management Professional (PMI PMP)

Weekly Hours:

40

Time Type:

Regular

Location:

Oakton, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-63223-1 Date posted 04/09/2025