Job Overview

Job Description:

The Sales Support Specialist will play a crucial role in enhancing sales enablement and ensuring client satisfaction. This position requires an understanding of sales processes, from pre-sales data gathering to contract execution and post-sales support. The role involves collaborating cross-functionally with various teams including sales, contract management, operations, and build teams.

Key Responsibilities:

• Understand the end-to-end sales process, from pre-sales data gathering to contract execution and post-sales support, to effectively support the sales team.

• Assist with the creation of various Quote-to-Cash (QTC) attachments such as Address Lists, W-9s, and Single Family Unit (SFU) Plat Info, ensuring all necessary documents are accurately prepared for the sales process.

• Validate and re-assign sales leads to the appropriate sales personnel for efficient handling and potential conversion.

• Streamline business operations and enhance sales team efficiency through contract and design plan mergers.

• Submit, work on, and follow up on sales support cases to completion, including troubleshooting issues, answering inquiries, and providing necessary support to ensure all cases are resolved satisfactorily.

• Handle non-sales contract amendments to ensure all agreements between the company and its clients are updated and reflect the current understanding.

• Prepare data and documents for sales, such as deal presentations, portfolio review data, and client reports, ensuring all materials are well-organized, comprehensive, and professional.

• Participate in special projects assigned by management to address the needs of the business.

Qualifications:

The ideal candidate will have excellent communication and organizational skills, a strong understanding of the sales process, and the ability to work effectively in a team-oriented, fast-paced environment.

Prior experience in a similar role would be advantageous.

In conclusion, the Sales Support Specialist role is not only pivotal to enhancing our sales process but also instrumental in ensuring client satisfaction. This role offers an opportunity to make a significant impact on our company's success.

Our Sr. Specialist Sales Program Execution, earn between $71,900 - $107,900. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$71,900.00 - $107,900.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-34644 Date posted 08/22/2024