Job Overview

Job Description:

WE’RE LOOKING FOR EXCEPTIONAL

If you enjoy the thrill of high visibility day-to-day organic social media combined with the challenge of balancing competing priorities in a fast-paced work environment, this role is for you. AT&T is revamping our Organic Social Media and you could be part of the transformation. You’ll be great at what you do with a passion for breaking-through on social platforms. You will be strategic, analytical, a change agent and someone who others seek out for your expertise. You’ve been successful to date and are locked and set for your next challenge. Your current boss will hate to see you go!

To be successful in a high-paced Community Management position, it is required that you are effective and efficient in social skills. The conversations you encounter require quick “on your feet” action. It is important to know when to respond, listen, understand, and empathize to ensure that any needs are fulfilled through a sense of community.

ESSENTIAL FUNCTIONS

• Approach reactive social media with foresight and demonstrate an ability to plan for the unexpected.

  • Represent the brand and engage with related social content across all social platforms: Instagram, X, Facebook, TikTok, LinkedIn, and YouTube. You anticipate the shifts of ever-evolving social platforms and their communities.

• Develop reactive strategies that build meaningful relationships with social communities and determine how engagement can foster brand love and build trust.

  • Reactive content may be extensions or aligned to pivotal campaign launches, moments that tap into community interests, evergreen moments centered in culture which increase brand relevance, or opportunities to surprise & delight.

• Identify trending conversations and strategize how responses to these moments tie into AT&T services and products. Utilize social listening and determine positive engagement opportunities that will personify the brand and resonate with our target audiences.

• Proactively detect and assess potential risk, as well as support crisis situations that impact the brand’s reputation. Work with cross-functional stakeholders on topics that may affect online communities.

• Collaborate with an agency of ‘always-on’ Community Managers and provide guidance established in process.

• Use data-driven insights to identify trends and inform future strategies. Track, analyze and report on key metrics such as sentiment, response rate, and engagement.

YOU’LL KNOW IT’S THE RIGHT FIT IF YOU

• Prioritize and reprioritize masterfully and with limited direction, including work for self and for team with keen anticipation of business needs.

• Find BrightSpots and make more of them! Lead with an optimistic point of view and be resilient.

• You have an affinity for social media with proven experience as a Social Media Manager for a Brand or Agency-side with a background in Community Management or Social Listening.

• Understand how to safely take risks that drive meaningful results impact.

• Have a knack for writing witty or savvy copy that aligns with trending topics, as well as reputational copy that is aligned with PR statements.

• Experience in Sprinklr (or other enterprise social media platforms) is a plus.

• Possess a macro-level approach to supporting business needs and understand the intersection of social with PR, marketing, legal, etc.

• Thrive in ambiguity and the charting of new courses; no one day is the same is another. (This is social media after all!)

• Appreciate process and have a strong organizational and multi-tasking skills, with ability to manage multiple projects simultaneously and adapt rapidly to aggressive deadlines.

Our Lead Social Media Managers earn between $105,600 - $158,400 of TSR. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

Ready to join the team? Apply today!

#LI-Onsite

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$105,600.00 - $158,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-32678 Date posted 08/08/2024