Responsibilites:

• Reconditioning of the devices

• Physical device problem, e.g. hardware error

• Escalation of incident that cannot be solved remotely

• Reinstallation of Operating System• Provide 1st level TroubleshootingThe on-site engineer will be to perform such as:

• Printer and peripheral• KIOSK equipment• Endpoint LABS equipment• Desktop/Laptop• Imaging for Staff laptop & labs

• Endpoint Network access control support• Printer support• Endpoint Network/Wifi support• Mobile devices management support

Requirements:

• Strong customer service and communication skills
• Diploma or Degree in Information Technology, Computer Science, or a related field
• Ability to work independently and as part of a team.
• Endpoint Equipment during special event or exhibition.
• Ensure that all infected EUCDs are completely cleared