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Job Description : M365 Operations Engineer

The M365 Operations Engineer is responsible for supporting and operating Microsoft 365 services. This role handles user requests, investigates service updates and incidents, performs operational tasks.

Key Responsibilities :

Support and operate Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Teams, Office)

Investigate M365 service incidents, advisories, and feature updates

Troubleshoot and resolve L2/L2+ operational issues; escalate complex issues with clear analysis

Manage access requests, API approvals, and cloud account provisioning

Perform routine operations, maintenance, and standard changes using SOPs and runbooks

Experience & Skills :

5–7 years of IT operations or Microsoft 365 support experience

Strong hands-on experience with enterprise M365 environments

Experience with M365 Admin Centers

Microsoft certifications (MS-102, MS-900) are a plus

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.